FAQs

 

Orders

• Can I change an existing order?

Yes, if you notify us as soon as possible, we're happy to change orders. Please note, that if your order has already been sent, you will need to return the items you want changed at your own expense. 

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• What do I do if I receive a faulty item in my order?

While we take great care to ensure your products reach you in a good condition, at times events outside our control may cause items to be damaged in transit. If this is the case, please call or email us, and we’ll send you a replacement product as quickly as possible. It’s helpful if you provide photos of the damaged product so we can see where the damage occurred.

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Delivery

• How can I track my order?

For orders to New Zealand and Australia, you’ll receive an email with a link to track your order after it is dispatched. 

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• How long will my order to take to arrive?

Please allow 1 working day for your order to be processed by our webstore team. 

For New Zealand urban orders, delivery time usually takes 2-3 working days. Please allow an extra day for rural deliveries as our estimate for these is 2-4 working days.

For orders to Australia Urban shipping generally takes 7-10 working days.